Terms of Service

By accessing or using RetailDesk (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Heretics Software (trading name of Heretics Mounts) ("RetailDesk", "we", "us", or "our"), governed by the laws of Victoria, Australia.

RetailDesk provides competitive intelligence software for online retailers, including competitor price and stock monitoring, SEO tracking, ad intelligence, store analytics, and product push integrations. The Service is provided on a subscription basis via the RetailDesk web application and associated APIs.

To use RetailDesk you must create an account with a valid email address. You are responsible for: • Maintaining the confidentiality of your account credentials. • All activity that occurs under your account. • Notifying us immediately of any unauthorised access at support@retaildesk.com.au. You must be at least 18 years old and have authority to bind any business you represent.

RetailDesk is offered on monthly or annual subscription plans. All prices are in Australian Dollars (AUD) and exclude GST unless stated otherwise. • Subscriptions are billed in advance at the start of each billing period. • Payment is processed by Stripe. By subscribing you authorise us to charge your payment method on a recurring basis. • Failed payments may result in suspension of your account. • Annual subscriptions are non-refundable except as required by Australian Consumer Law.

Subscriptions begin immediately upon payment. You will be charged at the start of each billing period (monthly or annually depending on your selected plan). We will not charge you for any service without your explicit consent at the time of sign-up.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain full access until then. We do not offer pro rata refunds for mid period cancellations unless required by law.

You agree not to use RetailDesk to: • Violate any applicable laws or regulations. • Scrape, harvest, or collect data from third-party sites in a manner that violates those sites' terms of service. • Interfere with or disrupt the Service or its infrastructure. • Attempt to gain unauthorised access to any systems or networks. • Transmit malware, spam, or any harmful content. • Resell or sublicence the Service without prior written consent. We reserve the right to suspend or terminate accounts that violate these provisions.

RetailDesk and all associated software, content, trademarks, and logos are the property of Heretics Software (trading name of Heretics Mounts). You are granted a limited, non exclusive, non transferable licence to access and use the Service for your internal business purposes during your subscription term. You retain ownership of all data you import into or generate through the Service.

Our collection and use of your personal information is governed by our Privacy Policy, available at retaildesk.com.au/privacy. By using the Service you consent to the data practices described therein.

RetailDesk integrates with third-party platforms including Shopify, WooCommerce, and Google Analytics. Your use of those integrations is also subject to the respective third parties' terms of service. RetailDesk is not responsible for the availability, accuracy, or conduct of any third-party service.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. RetailDesk does not warrant that the Service will be uninterrupted, error free, or free of harmful components. Competitor data is scraped from publicly available sources and may not always be accurate or up to date. You should independently verify any pricing or stock information before acting on it.

To the maximum extent permitted by law, RetailDesk's total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees you paid in the 12 months preceding the claim. RetailDesk is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, even if we have been advised of the possibility of such damages. Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under Australian Consumer Law.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. For material changes to paid features, we will provide at least 30 days' notice by email.

We may update these Terms from time to time. We will notify you of material changes by email or in app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria. We encourage you to contact us first at support@retaildesk.com.au — most issues can be resolved quickly and informally.

For questions about these Terms, contact: Heretics Software (trading name of Heretics Mounts) Email: support@retaildesk.com.au Website: retaildesk.com.au